IngoTPCC Care Management System (CMS)

“IngoT” (“医革”), standing for “IT stretching the potential and capability of NGOs”, was originally introduced to offer non-profit organisations (or SSAs/ VWOs*) enterprise-class IT systems at an affordable cost.
*Social Service Agencies/ Voluntary Welfare Organisations

“IngoT” was originally launched with and funded by Lien Foundation in 2007. Since then, it has evolved into an all-encompassing cloud-based care management software with two key variants, “IngoT2″ (for nursing homes) and “IngoT-CBC” (for community-based care providers such as day care centres and home care services).

In May 2017, with the support from Lien Foundation, PulseSync launched the third generation all-in-one Care Management System (CMS), named the “IngoTPCC” (Person Centred Care), which is running on a cloud-based Software-as-a-Service (SaaS) model. It is designed to support the end-to-end operations of a myriad of eldercare service providers covering client/patient intake, admission, clinical documentations, attendance/ encounter management, care planning, drug prescription, medication administration, reports to government and regulators, etc. Essentially, it also promotes Person-Centred Care (PCC) putting people and their families at the centre of decisions and seeing them as experts, working alongside professionals to get the best outcome.

IngoTPCC supports Single Source of Truth (SSOT), Integrated & Multiple Service Type (Residential, Senior Care Centre, Home Care & Active Ageing Centre), Multiple Touchpoints and stringent security requirements like Multi-tier Web Application Deployment, IP Filtering, Web Application Firewall, DDoS protection, Intrusion Detection, Secured Socket Layer (SSL), Two-Factor Authentication (2FA), etc. We regularly perform Web Vulnerability Scan (for major product releases) and periodically Vulnerability Assessment and Penetration Test (VAPT).

In late 2022/23, PulseSync extended and released IngoTPCC AAC to support Active Ageing Centre (AAC) and rolled out to a number of AACs. On 1 March 2024, PulseSync was officially appointed by Agency for Integrated Care (AIC) as one of the few technology solution vendors to provide IT Systems to Community Care Organisations (CCOs) to support the digital enablement for the Active Ageing Centres (AACs) in the delivery of AAC services.

Do reach out to us at to arrange for a discussion or product demonstration. 

> 10% manpower savings

Among other benefits, IngoT has also improved patient/client safety, care coordination, and clinical compliance & governance.

Modules & Capabilities

These include, but are not limited to:

  • Contact Management
  • Case Management
  • Enquiry Management
  • Intake & Referral Management
  • Admission, Discharge & Transfer (ADT)
  • Financial Plan & Subsidy Management
  • Billing Management
  • Hospitalisation & Medical Appointment Management
  • Electronic Medical Record (Diagnosis, Medical Alert, Medical History, Investigation, Immunisation, Special Care)
  • Clinical Care Management (Medical, Nursing, Allied Health)
  • Screening & Assessment Forms (over 50+)
  • Problem List
  • Clinical Documentations including Progress Notes, Shared & Personal Notes
  • Report, Advanced Find & Analytics
  • ILTC Subvention Management
  • Core: Workflow Engine, Validation, Master Maintenance, User Account Management, Access Control, Audit Log, etc.
  • Support for Health/Clinical standards such as SNOMED-CT, ICD-10 AM, Singapore Drug Dictionary (SDD), etc
  • Bed Management
  • Ward Board
  • Diet Meal Order
  • Home Leave Management
  • Vital Sign
  • Inpatient Medication Record (IMR)
  • Medication Administration Record (MAR)
  • Day Care Attendance
  • Program Attendance
  • Medication Log
  • Service Plan
  • Transport Management
  • Membership Enrolment
  • Community Screener (CS)
  • Information and Referral (InR)
  • Contact Log for Buddying / Befriending
  • Activity Attendance
  • Vital Sign
  • Volunteer Information
  • Client Satisfaction Surveys
  • Member Page
  • Centre Dashboard
  • Reports & Analytics – Statistics to AIC, Day-to-Day Operations, Members and Centre Reports, etc
  • Contact Log
  • Progress Notes
  • Vital Sign
  • Ad-Hoc Billing
  • Scheduler
  • Integration with AIC-IRMS referral system
  • Interface with ILTC subvention system
  • Interface with major financial systems such as Microsoft Dynamics Business Central, SAP, SAGE Accpac, Oracle Finance, etc.
  • Interface with Outpatient Appointment System (OAS)
  • Interface with major branded vital sign monitor such as Welch Allyn Connex Vital Sign Monitor
  • Interface/Context switch with Electronic National Health Record (NEHR) and Patient Medication List (PML)
  • Interface/Context switch with Raisoft (InterRAI) software

Regardless of your service type, IngoTPCC can help you drive productivity, improve operational insight, and empower care staff.

IngoTPCC Interview Compilation